Terms and Conditions

Company details

This site is owned and operated by Optimibiz Ltd trading as Heartcentred Wellbeing, company number 08547886, registered office The Hermitage, 15a Shenfield Road, Brentwood, Essex, CM15 8AE and trading address The Long Room, Old House, 5 Shenfield Road, Brentwood, Essex, CM15 8AG.

These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the services provided by Heartcentred Wellbeing on the site and in our studio.
These Terms and Conditions are incorporated into the Registration Form and any Membership is subject to these Terms and Conditions as amended from time to time.
Please read these terms and conditions carefully. Your use of the Site, the purchase of any Products or Services on this Site or in a studio will be subject to these terms and conditions. And you now hereby agree to our terms and conditions.

Introduction

These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the services provided by Heartcentred Wellbeing on the site and in our studio.
These Terms and Conditions are incorporated into the Registration Form and any Membership is subject to these Terms and Conditions as amended from time to time.

Booking

Our class prices and workshops are clearly shown under the Classes tab subheading prices on this site.

We do not accept drop ins at our studio and all classes must be prepaid and booked on this site or via the WellnessLiving App.

We accept Visa and Mastercard credit and debit card payments through our online booking system

For multiple class passes purchased any class bookings made will be deducted from your pass.

We will do our best to get you into your chosen class however classes are always subject to availability.

We reserve the right to change the prices on our site however any booking made prior to change in price will remain unchanged.

All class passes are non transferable and can only be used by the registered member. They cannot be transferred, deferred or refunded. Class passes cannot be used towards any workshops or courses. These must be booked and paid for separately via this site.

Any classes individual class or multiple class passes will expire at the end of the validity period and cannot be carried over to another period.

Waiting list

When your chosen class is showing on this site as full you have the option to join the waiting list. Once you have confirmed that you wish to be added to the waiting list, should a space become available you will be contacted either via phone or email to advise that you have been added to the class. Please ensure you check your messages as once added to the class you will be charged for the class and are subject to the terms and conditions.

Cancellation & Refund Policy

All clients agree to our 8 hour notice policy when cancelling, re-scheduling or no shows. If you are booked into a class and miss it or cancel it with less than 8 hours’ notice, you will be charged for the class and no refund will be due.

If you have purchased a multiple class pass and cancel with less than 8 hours notice, the class will be removed from your pass and you will not be entitled to a refund for that class.

For course and workshops we operate a 14 day cancellation policy to enable us to offer the space to another member. Any cancellations made less than 14 days prior to the course start or workshop date will not be refunded. Cancellation made 14 days in advance of the start date or before will receive a full refund minus 10% processing fee.

Schedule Changes

From time to time our class schedule may change or there may be changes in the teachers who instruct the classes therefore we reserve the right to cancel a class and make schedule changes at short notice. If an issue arises and a class must be cancelled, you will be notified as promptly as possible and you will be offered a choice of transferring to an alternative class, a refund or re-crediting your class pass.

On occasion there may be a need to reduce the class schedule, reflected by attendance at the studio (such as bank holidays, school holidays, etc) and availability of instructors. Every effort will be made to offer an alternative but if you have questions about your classes or your account please get in touch via info@heartcentredwellbeing.co.uk

Arrival and Lateness Policy

Please ensure you arrive 5-10 minutes early for your class to allow you time to get settled before the class starts. Due to the nature of our classes and as there is no reception or waiting area at the studio, to avoid any disruption to other classes we ask that you do not arrive more than 10 minutes early as another class may be taking place.

Heartcentered Wellbeing reserves the right to refuse entry if you arrive after the start of the class. This is for your own safety, to help prevent injury as well as to be considerate of the teacher and other clients who are already participating in the class.

If you turn up late for a class and are not admitted, the cancellation policy will be applied and it will be classed as a no show.

Personal Belongings

All personal belongings brought into the Heartcentred Wellbeing studio are at the clients own risk, the company does not accept any liability for loss or damages to such items.

Heartcentred Wellbeing accepts no responsibility for any property left on the premises. All items found will be put into lost property and will be disposed of after 14 days. If you think you have left something behind, please give us a call straight away so we can have a look and put aside for you to pick up if found.

Fitness & Health

Should you have any concerns regarding your health or any physical conditions, we strongly advise you seek medical advice prior to taking part in any of our classes/course/workshops.
All services purchased from Heartcentred Wellbeing must be preceded by the applicant acknowledging, by way of completing a registration form, that he/she agrees to take part at their own risk.
It is your responsibility to inform the teacher of the class of any injuries, disabilities or issues that may affect your ability to participate in activities.
If you are pregnant, you must advise the teacher and be aware that if you are in your first trimester you are not able to take classes at our studio. After 12 weeks, you can attend classes entirely at the individual teachers discretion. If the teacher agrees to you participating, this is at your own risk.
The applicant also agrees to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release Heartcentred Wellbeing, its owners, directors, managers and all teachers working at the studio of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property.

The Studio reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of such facilities. Members are required to follow the instructions of the teacher at all times.

Safety and Conduct

Our studio is a shoe free zone Any classes in the yoga studio are practised barefoot. Therefore please leave your shoes in the shoe bench at the entrance as you enter the studio.
If you have any contagious foot complaints, please make sure you are wearing socks at all times.

For safety & hygiene purposes, no glass or food is to be taken into the studio.

We ask that you wipe down your mat at the end of class, sprays and wipes will be provided.

In the event of a fire you are asked to exit the studio door and the main door leading to Shenfield Road and meet in front of the building to enable us to account for everyone in the studio.

Privacy Policy

Introduction

This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Use of cookies

What are cookies?

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

What do we use cookies for?

We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.

We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website, application or a course as a registered user, your session cookie will also contain your user ID so that we can check which services you are allowed to access.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

Personal information

When registering for our services on our website, you will be required to provide personal information (name, address, email, account details, etc.). We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing telephone, fax and email details, you consent to Heartcentred Wellbeing contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at info@heartcentredwellbeing.co.uk.

Information collection and use

How do we collect information?

Heartcentred Wellbeing collects information in two possible ways:

a. When you directly give it to us (“Directly Provided Data”)
When you sign up for our site, purchase our products or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.
b. When you give us permission to obtain from other accounts (“User Authorised Data”)
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.

How long do we keep your data for?

Heartcentred Wellbeing will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.

Registration forms

Heartcentred Wellbeing will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form, to anyone.

Choosing how we use your data

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
• You can verify the details you have submitted to Heartcentred Wellbeing by contacting info@heartcentredwellbeing.co.uk. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
• You can also contact us by the same method to change, correct, or delete your personal information controlled by Heartcentred Wellbeing regarding your profile at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.
• You are also free to close your account through our account settings. If you do so, your account will be deactivated. However, we may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam).
• You can always feel free to update us on your details at any point by logging into your account via our website.
• You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any emails from us.
• You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us at info@heartcentredwellbeing.co.uk.
Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.